Terms & Conditions

Christmas Delivery 2024
Orders must be placed by midday on 21st December.  Minimum order £150 of items showing as 'In Stock'.  Free delivery is available only to UK mainland customers.  For non-Mainland customers we can offer a £10 discount on our standard delivery charge.  We reserve the right to withdraw this offer at any time.

Orders can be placed by post, telephone, facsimile, and e-mail to:

Quay Traders Ltd.                     
Unit 5 Manor House Avenue,       
SO15 0AW, England

Phone:     (UK +44) 02380 529398
Fax:        (UK +44) 02380 773567
E-mail:     sales@quaytraders.com

Ordering via our website:

All prices are per unit, and each listing shows minimum order quantities.
Quay Traders reserves the right to change its
i) prices
ii) Terms and conditions
iii) Arrangements for payment or
Any Other commercial arrangements at its discretion.
All orders are subject to Quay Traders confirmation and availability.
Prices are shown exclusive of VAT, and invoiced at prices current at time of dispatch.

First-time ordering and credit accounts
Initial Orders will be invoiced on a pro forma basis.
Pro forma invoice payments (pre-payment of goods to despatch) - Cheques may take up to 3 working days to clear. If you require immediate delivery please pay by BACS, Bank Draft, Debit Card, Credit Card or Cash. We accept Visa, MasterCard, Maestro and Switch Cards.

Cash deposits are subject to a 1% surcharge.

Credit account requests are subject to a completed Account Application Form and any credit/reference checks that we may require, and are strictly 30 days from date of invoice. Failure to pay within this period of time will result in interest being charged at a rate of 8% per year above the bank of England base rate or any daily part thereof.
All collection charges incurred by Quay Traders will be passed onto the buyer and admin fees may be applied.
A £25 charge will be made by Quay Traders on any R/D Cheques.
A 25% handling and re-stocking fee will be charged on return of any backorders or orders that have not been cancelled.
Trade credit is a privilege and if abused the account facility may be revoked and all future purchases will be pro forma until a period of satisfactory trading has been re-established.
Quay Traders does not offer sale or return arrangements.

Specification of product
Any description of colour, dimension, style, size etc. is given in good faith. However, variations do sometimes occur, due to the natural origin of the goods and/or components thereof, and cannot be guaranteed as illustrated.
All our goods are hand-made so marks on the metal and colour variations should be seen as part of the charm of a hand-made product not a fault.

Minimum Orders and Delivery Charges (including carriage paid orders)
Quay Traders Minimum Order Value is £150.
Orders agreed under £150 will be subject to a surcharge.

Delivery to Mainland UK addresses is £9.95

Carriage Paid Orders (Free Delivery) are available on orders above £300 to Mainland UK addresses (excludes Northern Ireland, the Isles of Wight and Scilly, Scottish Highlands, Offshore Scottish Islands, Isle of Man and Channel Isles)

UK Mainland:
   Free delivery on orders over £300
   otherwise £9.95 flat rate

Highlands & Islands:
   Free Delivery on orders over £500
   otherwise from £14.95 

   Free Delivery on orders over £1000
   otherwise from £14.95 

Heavy or oversized items may incur a higher carriage charge regardless of the total order value which will be agreed upon prior to despatch.

Pre-Order lines do not count towards the order total.

All orders and delivery charges are subject to VAT.
Export delivery prices can be provided at your request.
In the event of disruption to our normal delivery services Quay Traders cannot accept liability for loss resulting from late or non-delivery of goods.

Back orders, instructions and Substitutions
Quay Traders carries extensive stocks of all catalogue products.
From time to time due to variables in supply and demand, some items may not be available at the time of order. Should items not be available at time of order, they will be placed on a backorder, and will be despatched on arrival into our warehouse or delivered with the next order.
Whilst every effort will be made to fulfil orders and/or instructions from a buyer the acceptance By Quay Traders of an order and/or an instruction shall not bind Quay Traders to fulfil that order and/or instruction, and it shall not be held responsible for any delay or failure to make delivery of, or to perform services.
Unless the customer specifies otherwise at the time of ordering, alternatives may be substituted at the discretion of Quay Traders, if the requested items are not available Quay Traders operates a back order system.  All back orders not required are to be cancelled by the client in writing, and will be delivered unless otherwise advised.

Damaged products on delivery/Faulty products/Refund & Returns Policy
Any claims for items mis-delivered, short, broken or damaged, or for non-delivery must be notified to Quay Traders, in writing within seven days of receipt of goods, and must be accompanied by full details of the order and invoice number, and photographs where possible.
The buyer must sign the carrier’s delivery documents by means of the written note “damaged” when signing for deliveries arriving damaged and all efforts should be made to check all packages at the time of delivery before the carrier departs.
Items will only be credited or replaced if it can be proved that damage occurred prior to delivery and/or it was clear that goods were damaged in transit.
Returns will be accepted where it is proved that there was a manufacturing defect.
A proof of posting of returned goods for credit as evidence (bearing the signature of Quay Traders) will be required in the unlikely event of any returned product not being received by Quay Traders.
Items considered to have been mistreated or damaged through wear-and-tear cannot be replaced or credited.
A fee of £12.50+VAT will be applied in the event of a failed collection.
The issuing of replacements and credit notes is at the sole discretion of Quay Traders.
Quay Traders will not be liable for any further loss or damage suffered as a result of such occurrences.
Goods remain the property of Quay Traders until such time as they are paid for in full.
The risk of the goods shall pass on delivery, but the ownership of it shall remain with Quay Traders until Quay Traders have received full payment, each invoiced delivery being considered as a whole.

Refund & Returns Policy if I have changed my mind or ordered the incorrect item

If you decide you would like to return any items for any reason, other than damage or a fault, then please contact us first, as a restocking/handling fee may apply which is usually 25% of the value of the goods.
Goods can only be returned to us after agreement has been confirmed.
Any goods must be returned in the original condition and arrive with Quay Traders as such.
All costs relating to postage for returns are the buyer’s responsibility.

Design work, copyright and trademarks
Quay Traders retains sole ownership of its original design work and accordingly all goods are sold on the clear understanding that they shall not be copied and/or reproduced in any material form, without the prior written agreement from Quay Traders. Should any unauthorized copying occur, Quay Traders shall be entitled to take legal proceedings against any transgressing parties.

Retention of Title and Legal Notification For all Orders
Upon delivery of any goods to the buyer, the risk shall pass with that delivery to the buyer but Quay Traders shall remain the legal owner of said goods until such time as the buyer has paid to Quay Traders the full price thereof as per the contract of sale.
The buyer acknowledges that until such time as the goods have been paid for in full, the buyer is in possession of the goods solely as custodian (bailee) for Quay Traders and shall store the goods separately from his own goods in such a manner that it can be readily identifiable by Quay Traders.
If the buyer fails to pay for the goods, Quay Traders may recover the goods on entering the buyer’s premises or those of any third party for that purpose.
In respect of this outstanding debt then the proprietors, owners, partners and/or directors of the buying company agree to be personally and/or severally liable for the immediate return of the goods or immediate payment of the outstanding amount owed to Quay Traders should the buyer be unable to pay or cease to trade. In such an event the Title of Goods cannot be transferred to cover debts owed to other companies, organizations or individuals and remains the exclusive property of Quay Traders.
If the client has failed to take delivery of any of the goods ordered by it, makes default in or commits and/or is in breach of its other obligations to Quay Traders; is involved in any legal proceedings in which insolvency is involved, and/or is deemed unable to pay its debts; is a company and any resolution is passed or a petition is presented to wind it up or a receiver, administrator or administrative receiver is appointed, or ceases or threatens to cease a trade or if serious doubts arise as to the its solvency then in any such case, all sums owing to Quay Traders shall become immediately due and payable.
These conditions, and all contracts to which they apply, shall be governed by English Law and the English Courts shall have exclusive jurisdiction in the event of any dispute arising out of or in conjunction with same.
We advise insurance against all risks.

Suitability for Children
Product in this catalogue is not recommended for children under three (3) years of age without appropriate adult supervision.

Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from http://quaytraders.co.uk (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We may share your Personal Information with third parties to help us use your Personal Information, as described above, for example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@quaytraders.com or by mail using the details provided below:

Quay Traders Ltd., Unit 5 Manor House Avenue, Southampton, Hampshire, SO15 0AW, United Kingdom

Company Registration Details:
Name: Quay Traders Limited
Place of Registration: United Kingdom
Registered Office Address: Casson Beckman, Casson Beckman, Suite 2B, Lynes House, Lynes Lane, High Street, Ringwood, Hampshire, BH24 1BT
Registration Number: 3789545